All non-Bespoke orders ship via USPS Priority Mail or USPS Express Mail (depending on customer selection at checkout) within three business days of order. Bespoke orders ship ten business days from design approval.
Forgetful Gentleman accepts returns on all unused and undamaged items received in the original packaging and in original condition. Exceptions may apply.
To submit a return, simply email firstname.lastname@example.org with your order number and the details of your return request and we will do our best to make you happy.
A request to return an item must be made within 14 days of when the item(s) were shipped to you. The return can be refunded to you in one of two ways: (1) Forgetful Gentleman credit or (2) a refund in the original form of payment. If you choose a refund in Forgetful Gentleman credit, return shipping will be free. If you choose a refund in the original form of payment, you are responsible for return shipping.
If you request a refund in the original form of payment and used any hook + ALBERT credits to purchase such item, those Forgetful Gentleman credits will be reinstated in lieu of receiving a refund for that portion of the purchase. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, you must contact our customer support and you will receive your refund in Forgetful Gentleman credits.
If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return or by contacting us.